Return Policy
Effective Date: July 2026
At BAJÓN, we are committed to delivering thoughtfully designed garments of exceptional quality. We encourage you to review your order carefully before completing your purchase. By placing an order with BAJÓN, you agree to the terms outlined in this Return Policy.
Returns
We gladly accept eligible returns submitted within 7 calendar days of the confirmed delivery date.
To qualify for a return, all items must:
- Be unworn, unwashed, and unused.
- Be free of stains, odors, makeup, deodorant marks, perfume, pet hair, or any signs of wear.
- Have all original tags attached.
- Be returned in their original packaging.
- Include all accessories, detachable components, and garment bags (if applicable).
BAJÓN reserves the right to refuse any return that does not meet these requirements.
Non-Returnable Items
For hygiene and safety reasons, the following items are final sale and are not eligible for return or refund:
- Bodysuits
- Undergarments and intimate apparel
- Shapewear
- Hosiery
- Swimwear
- Earrings
- Customized or made-to-order pieces
- Gift cards
- Items marked Final Sale
No exceptions will be made for these items.
Refunds
Once your return has been received and inspected, eligible refunds will be issued to the original form of payment.
Please allow 5–10 business days for your financial institution to process the refund after it has been approved.
Original shipping charges, expedited shipping fees, taxes, duties, customs fees, and shipping protection (if purchased) are non-refundable.
Exchanges
At this time, BAJÓN does not offer exchanges.
If you require a different size or color, please return your eligible item for a refund (if approved) and place a new order, subject to product availability.
Store Credit
BAJÓN does not offer store credit in place of refunds.
Approved returns will be refunded only to the original payment method.
Return Shipping
Customers are responsible for all return shipping costs unless the incorrect item was shipped or the item arrived damaged due to our error.
We strongly recommend using a trackable shipping service. BAJÓN is not responsible for lost, delayed, misdirected, or stolen return shipments.
Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect item, you must notify us within 48 hours of delivery by contacting our Customer Care team.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the item, packaging, and shipping label
Claims submitted after 48 hours may not be eligible for review.
Right to Refuse Returns
To protect the integrity of our brand, BAJÓN reserves the right to refuse returns or refunds if:
- The return request is submitted after the 7-day return window.
- The merchandise shows signs of wear, alteration, washing, or damage.
- Original tags have been removed.
- The item is returned incomplete or without original components.
- We identify excessive, abusive, or fraudulent return activity.
Lost or Stolen Packages
Once an order has been transferred to the shipping carrier, BAJÓN is not responsible for packages that are lost, stolen, delayed, or marked as delivered by the carrier.
Customers should contact the shipping carrier directly to initiate any delivery claims.
Order Cancellations
Orders begin processing immediately after they are placed. For this reason, we cannot guarantee cancellations or modifications once an order has been submitted.
Chargebacks
If a chargeback is initiated without first contacting BAJÓN regarding an order concern, we reserve the right to provide all relevant order documentation, delivery confirmation, and correspondence to the payment processor. Fraudulent chargebacks may result in future purchasing restrictions.
Contact Us
For all return inquiries, please contact our Customer Care team before sending any merchandise.
Email: info@bajon.co
Thank you for shopping with BAJÓN. We appreciate your trust and look forward to dressing you with timeless pieces designed to be worn with confidence.